Contact information

Purl
Operated by Jayraj Rathod (sole trader)
25A Chichester Way, Feltham, London TW14 0DF, United Kingdom

Email: jairajaiservices@gmail.com

We reply to every email within 24 hours, usually much sooner. There is no call centre and no ticket queue. Your message reaches a person who can actually solve the problem.

What to include

For anything about an existing order, quote your order number (it starts with #) and we will find it straight away.

Before you email

Most questions are answered on the product page FAQ: whether Purl fits your shower, how often to change the cartridge, what the filter does, and how delivery and returns work.