Refund policy

Our 30 day promise

If Purl does not make your shower better, we will refund you. You have 30 days from delivery to decide.

Email jairajaiservices@gmail.com with your order number and a sentence about what went wrong. There is no form to fill in and no approval process. In most cases we will not ask you to post the item back, because return postage often costs more than the product. If we do need it back, we will cover the cost.

Your legal right to cancel

Separately from our promise above, UK law gives you 14 days from the day you receive your order to cancel for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email jairajaiservices@gmail.com within 14 days of delivery. You do not have to give a reason.

If you cancel, we refund the full price you paid plus the standard delivery charge you paid on the way out. Refunds are issued within 14 days of us receiving the goods back, or within 14 days of you providing proof of postage, whichever is sooner.

If the item is faulty or not as described

Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund if goods are faulty, not as described, or not fit for purpose. Send us a photo at jairajaiservices@gmail.com and we will send a replacement or refund in full, whichever you prefer. You will not be asked to pay return postage on a faulty item.

Items we cannot refund

Filter cartridges that have been used or removed from their sealed packaging cannot be returned for hygiene reasons, unless they are faulty. This does not affect your statutory rights.

How refunds are paid

Refunds go back to the original payment method. Your bank usually shows the money within 3 to 5 working days of us processing it.

Questions

Email jairajaiservices@gmail.com. A real person replies within 24 hours.